Our tailored ongoing tracking and measurement programmes measure the “soft” attributes that underpin stakeholder relationships: people; resource; process; communication; cooperation and alignment.
Our methodology combines significant amounts of quantitative and qualitative research to help you understand performance and more importantly – Why?
We are expert at uncovering actionable insights to help you collaborate more effectively with your stakeholders and build stronger relationships.
What are the perceptions of your people and how well aligned are they to management and both current and future strategy?
How effective is your communication? Can this be improved to maximise the involvement and engagement of your people?
How well do internal teams work together, collaborate and share best practice?
How robust and productive are your employee relations and where can they be improved?
How well equipped are your people to adapt over time to the changing needs of your customers?
How does your reward policy build loyalty, commitment and a culture of improving performance?
BESPOKE EMPLOYEE SATISFACTION AND ENGAGEMENT SURVEYS
FOTP Research help you gain a greater understanding of your employees, their needs and expectations. This informs decision-making and planning, supports more effective investment and can lead to greater satisfaction and retention levels.
What could you be doing to build stronger relationships with your Dealers?
How do you move from transactional Dealer relationships to more synergistic, value-creating partnerships?
How do you empower Dealers to more closely fulfil the needs of your car buyers?
How do you build trust and collaboration that drives greater levels of performance from your Dealers?
TAILORED B2B DEALER FEEDBACK
You know how important your Dealers are but are you doing everything to help them deliver what you need them to?
We can help you answer all of the questions above and understand what Dealers think about their relationship with you and how effectively you support them.
Ongoing diagnostic research enables you to find out what drives a successful trading relationship with your Dealers, supported by strong actionable insights into how you perform and what you can do to improve.
How strong are your relationships with suppliers?
Do you invite suppliers to feedback on you? Do you hinder or help their performance?
How would they rate your people, processes, systems and communication?
What levels of trust and alignment exist to serve the changing needs of your customers?
What additional cost could be removed and how much new value could you realise through more synergistic ways of working?
BESPOKE SUPPLIER SATISFACTION AND ADVOCACY SURVEYS
Progressive organisations understand the merits of finding ways to improve and make it easier for suppliers to do business with them.
We enable you to find out what your suppliers really think about your organisation: how you do business; quality of your people; your processes, systems and communication.
COMPARATIVE SUPPLIER MEASUREMENT AND FEEDBACK
We provide a mechanism for you to measure and compare the relationships you have with your top supply chain partners: how they do business with you; quality of their people; responsiveness, trust, communication and leadership.
We establishes what “Best in Class” collaboration looks like, which you then use with other suppliers. Our experience shows this empowers suppliers by introducing competitiveness into your supply chain.