Our tailored ongoing tracking and measurement programmes measure the “soft” attributes that underpin stakeholder relationships: people; resource; process; communication; cooperation and alignment.
Our methodology combines significant amounts of quantitative and qualitative research to help you understand performance and more importantly – Why?
We are expert at uncovering actionable insights to help you collaborate more effectively with your stakeholders and build stronger relationships.
What are the perceptions of your people and how well aligned are they to management and both current and future strategy?
How effective is your communication? Can this be improved to maximise the involvement and engagement of your people?
How well do internal teams work together, collaborate and share best practice?
How robust and productive are your employee relations and where can they be improved?
How well equipped are your people to adapt over time to the changing needs of your customers?
How does your reward policy build loyalty, commitment and a culture of improving performance?
BESPOKE EMPLOYEE SATISFACTION AND ENGAGEMENT SURVEYS
FOTP Research help you gain a greater understanding of your employees, their needs and expectations. This informs decision-making and planning, supports more effective investment and can lead to greater satisfaction and retention levels.
What do your customers think about you and the service you provide?
What do they value and not value in your service proposition?
Are there unmet needs and could these be served by your competitors?
Are your customers loyal to you or are they captive for lack of other options? Would they defect if they could?
Are there fracture lines in your offer that unless addressed, could undermine long-term customer value and commercial growth?
TAILORED B2B CUSTOMER RESEARCH
Too many companies squander the treasure that is customer feedback. The solution is to systematically measure the customer’s voice and integrate it into a culture of continuous improvement.
We can help you answer all of the questions above and understand what Customers think about their relationship with you and how well you understand and respond to their changing needs.
Ongoing diagnostic research uncovers strengths, weaknesses and opportunities, supported by actionable insights into what you can do to improve.
How strong are your upstream supply chain relationships?
Do you invite suppliers to feedback on you? If not, what would they tell you?
How would they rate your people, processes, systems and communication?
What levels collaboration exist to serve the changing needs of your customers?
What additional cost could be removed and how much new value could you realise through more synergistic ways of working?
BESPOKE SUPPLIER SATISFACTION AND ADVOCACY SURVEYS
Progressive organisations understand the merits of finding ways to improve and make it easier for suppliers to do business with them.
We enable you to find out what your suppliers really think about your organisation: how you do business; quality of your people; your processes, systems and communication.
COMPARATIVE SUPPLIER MEASUREMENT AND FEEDBACK
We provide a mechanism for you to measure and compare the relationships you have with your top supply chain partners: how they do business with you; quality of their people; responsiveness, trust, communication and leadership.
We establish what “Best in Class” collaboration looks like, which you then use with other suppliers. Our experience shows this empowers suppliers to improve, introducing competitiveness into your supply chain.